Help Centre

What kind of help do you need?
illustration of a telephone

Need Urgent Help or Support?

Do you need Urgent Medical or Mental Health help?

If you do then it is crucial that you contact the right person and that is most likely to be your GP. They will know where to get you the specialist help you need.

If your GP surgery is closed their answerphone will direct you to the right place or you can call NHS 111

Use The NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

You are also able to attend your nearest Accident and Emergency department at a Hospital. 

Need to talk?

If you want to talk to someone about how you feel, what you’re experiencing or how to deal with someone else's behaviour, you can contact:

The Samaritans
The Samaritans offer a 24-hour telephone helpline. You can also contact them via email and letter.
Tel: 116 123

Nightline

A telephone helpline offering confidential listening, support and information to students in London. It is run by students of affiliated higher education institutions in the London area. Open every night of term from 18.00 to 08.00.

Nightline can be contacted by telephone on +44 (0)20- 7631 0101 or by email listening@nightline.org.uk

Nightline has an online listening service for students provided through instant web based Messenger service. Their services may also be accessed using Skype.  Further information can be found here.

Shout – Txt 85258

Shout is the UK’s first free 24hr text service for anyone in crisis anytime, anywhere.  It’s a place to go if you’re struggling to cope and you need immediate help.  Text 85258.  More information can be found here

Imperial College Student Counselling and Mental Health Advice Service

To make an appointment to have an initial conversation with a counsellor you can register with the service here.

Further information about what the service offers, and other sources of help, can be found here.

Further information about Student Support at Imperial College can be found at the Student Support Zone